Shipping & Delivery

Free shipping

Take advantage of our free shipping by simply ordering 6 bottles or more! Don't need that many? No worries. For just $12, we will gladly send your order to your doorstep.


Your order normally ships within 5-10 business days. You will receive an email and SMS with tracking information when your order is ready to ship. Want to give us more specific instructions? No problem! Indicate your request under "Note to driver" and we will do our best to accommodate. You can also find additional information under FAQ.

Satisfaction Guaranteed

Our priority is to make sure that you have a great experience with ChateauAsia. In the rare case where you have any issues with your order, don't hesitate to contact us at

Frequently Asked Questions

Your order normally ships within 5-10 business days. Rest assured that we are working expeditiously to get your order to you in the shortest time. You will receive an email and SMS with tracking information when your order is ready to ship. In some cases, your order may arrive in multiple shipments.

In the event that your selection is on backorder, we will notify you the next earliest delivery date.

We have formed an awesome partnership with RocketUncle, a homegrown Singapore company and our primary choice for courier service. You can trust that your wine is in good hands.

RocketUncle delivers island-wide in Singapore with a great deal of professionalism. Once your delivery appointment is scheduled, you will receive tracking information with the driver’s name, picture (yes!) and contact number. You can communicate directly with the driver to ensure absolute flexibility, accuracy and transparency in your delivery.

At the checkout page, you can provide us with your delivery instructions. Select the time window you prefer, and indicate particular date(s) or day(s) of the week under “Note to Driver”. You may also leave any other pertinent comments such as housekeeper’s contact number, vacation dates to avoid, or instruction to hide your delivery in your shoe cabinet, etc. :) We will do our best to accommodate.

For time-sensitive orders, it is best to email us at to ensure that we give your request special attention.

By default, deliveries are scheduled in the next earliest available time slot.

Sorry, this option is not available at the moment because we do not have a retail storefront, but it is the reason why we can pass more savings on to our customers! We encourage you to take advantage of our courier service for your convenience.

Sorry, we are unable to offer this option at this time. We accept Visa, MC, PayPal, and bank transfer for better overall protection for our customers. We also accept cheque by mail.

We understand that sometimes you may not be able to receive your order as soon as you place it. We can hold your order up to 30 days from the time you place your order. Please let us know your preferred date of delivery when you place your order, and we will refrain ourselves from drinking your stock before then. Beyond 30 days, we won’t be able to make any guarantee… :)

No worries. Please notify us at within 24 hours of your delivery. We will refund your credit card even if you have accepted the package.

Our sommelier is working with a team of wine advisory panel to select our products. All our wines and spirits have to be special and provide a good drinking experience in Singapore.

We host regular wine tasting events where you can meet our team and enjoy a selection of products. It is a great way to discover new wines and meet like-minded friends within our ChateauAsia community!

Having a monthly wine subscription is a great way to discover new wines that you wouldn’t otherwise choose for yourself. Select the package you would like, check out with a PayPal payment, and you will receive a pleasant surprise every month. In addition, you will receive discounts and special perks!

If you place your subscription order by the 10th of the month, you will receive your first delivery within the same month. Monthly deliveries take place by the 25th of the month.

At any time if you wish to take a break from the subscription, simply click on “Cancel Subscription” on the Subscription page. Come back again when you’re ready!

Privacy Policy


1. Information

In your use of the Website, we may collect, use, disclose and/or process certain personal information data about you. Such personal information or data comprises, but is not limited to:

(1.a) Name;
(1.b) Gender;
(1.c) Email address;
(1.d) Date of birth;
(1.e) Billing address;
(1.f) Shipping address; and,
(1.g) Telephone number.

2. Purpose

Such personal data will be collected, used, disclosed and/or processed by CHATEAUASIA for the purpose(s) of:

(2.a) managing and/or administering your use and/or access of the Website;
(2.b) managing, operating, administering and providing you the services offered on the Website;
(2.c) for identification and/or verification;
(2.d) for contacting you on matters relating to your use and/or access of the Website and services on the Website, and any enquiries and/or requests submitted by you through the Website or otherwise;
(2.e) Social Media marketing using direct and open graph techniques;
(2.f) for digital and conventional marketing purposes such as sending you direct mailers and post about new products, special offers or other information which we think you may find interesting; and/or
(2.g) Publishing customers review in digital and print format to open public.

3. Disclosure

Such personal data of yours will/may be disclosed by CHATEAUASIA to third party service providers, suppliers or agents for one or more of the above purposes, such as third party service providers, suppliers or agents, if engaged by CHATEAUASIA, would be processing your personal data for CHATEAUASIA, for one or more of the above purposes.
Please note that we may disclose your personal data to third parties under the PDPA or by law.

4. Consent

By browsing and using the Website, or by ordering a product from the Website, or by registering for or using the services on the Website, or by clicking the “Confirm” button when you create a new account of the Website, you:

(4.a) consent to CHATEAUASIA collecting, using, disclosing and/or processing your above mentioned personal data for the purposes as described above; and
(4.b) consent to CHATEAUASIA transferring your personal data out of Singapore to third party service providers, suppliers or agents for the purposes as describe above.
(4.c) if at any time you wish to withdraw consent, please email us at or click on “unsubscribe” option on one of our email newsletters.

5. Correction

If you believe that any information we are holding of you is incorrect or incomplete, please log onto your account on the Website and edit the information. If you do not have an account with us, please email us at as soon as possible.

6. Links to other Websites

Our Website may contain links to other websites of interest. However, once you have use these links to leave our Website, you should note that we do not have any control over that other website. Please note that we are not responsible for the privacy practices of such other websites and advise you to read the privacy statements of each website you visit which collects personal information.

7. Use of Cookies

A cookie is an alphanumeric identifier which we transfer to your hard drive through your web browser when you visit our Website. It enables our own system to recognize you when you visit our Website again and improve our service to you. The information is used to track visitor use of the Website and to compile statistical reports on Website activity. For further information about cookies, visit or Cookies may also be used to compile aggregate information about areas of our Website that are visited most frequently. This traffic information can be used to enhance the content of our Website and make your use of it easier. Overall, cookies help us provide you with a better Website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, by you can usually modify your browser setting to decline cookies if you prefer. However, note that this may prevent you from taking full advantage of the Website.

We are committed to ensuring that your personal information is secure. In order to prevent unauthorized access, disclosure or other similar risks, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

8. Changes to Privacy Policy

We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this Website and notify you via the Website or via email, so that you may be aware of the information we collect and how we use it. Such changes to our privacy policy shall apply from the time that we post the same on this Website. Your continued use of the Website and services on the Website shall constitute acceptance of the changes to our privacy policy.

9. Contact

If you have any questions or concerns relating to CHATEAUSIA’s collection, use and disclosure of your personal data, please contact us at, or such person as CHATEAUASIA may designate, from time to time, whether by informing you through any letter, circular, notice, email, or on the Website.

10. Order of Precedence

If you have agreed to our Terms & Conditions for Users, in the event of inconsistency between such Terms& Conditions for Users and this privacy policy, such Terms & Conditions for Users shall prevail.

11. Disclaimer

Note that as we are a Singapore registered company, this privacy policy has been drafted solely in accordance with the laws of Singapore. We do not represent or warrant that this privacy policy complies with the privacy laws of any other jurisdiction and accordingly, you shall not construe this privacy policy as such.

For the avoidance of doubt, in the event that Singapore personal data protection law permits an organization such as CHATEAUASIA to collect, use or disclose your personal data without your consent, such permission granted by the law shall continue to apply.

Terms & Conditions

Please read these Terms of Use carefully (including our Privacy Policy before using our website“Site”), and/or our Services (defined below), so that you are aware of your legal rights and obligations with respect to ChateauAsia Wine Private Limited (“ChateauAsia”, “we”, “our” or “us”).

By accessing this Site, App and/or using the Services, you hereby agree:

  (i) that you have read and agree to be legally bound by these Terms of Use (including our Privacy Policy; and
  (ii) that you are the user of the Site and/or Services and are 18 years or above. Alcohol listings on the Site or Services are intended for those who are 18 years or above, and may only be purchased by those who are 18 years and above.

If you do not accept these Terms of Use, please leave the Site and/or discontinue use of the Services immediately.

ChateauAsia may at any time vary or amend these Terms of Use by posting the amended Terms of Use on the Site.Any use of the Site or Services after the amendment of these Terms of Use is deemed acceptance of the amended Terms of Use by you. If you do not agree to the amended Terms of Use, you have the right to stop using the Site and Services.

1 Site and Services

1.1 The Site is owned and maintained by ChateauAsia.

1.2 ChateauAsia operates an online wine and liquor store through the Site, which offers one or more of the following features and services (each a “Service” and collectively the “Services”), mainly for the browsing and purchasing of wine products:

  1.2.1 access to a collection of information, products, services, data, text, listings, pricing, graphics, images, videos, audio files and other types of works;
  1.2.2 search engines or tools;
  1.2.3 blogs, message boards, communication tools;   1.2.4 email or message alerts; and   1.2.5 any other services, features, content or applications that ChateauAsia may offer through the Site from time to time in our sole and absolute discretion.

1.3 ChateauAsia reserves the right to change, modify, suspend or discontinue the whole or any portion of the Services, Site at any time. We may also impose limits on certain features or restrict your access to parts or the entire Services or Site without notice or liability.

2 Licence

2.1 ChateauAsia hereby grants you a personal, non-exclusive and non-transferable licence to use the Site and/or App, and access and use the Services available via the Site and/or App, subject to the terms set out in these Terms of Use.

2.2 You agree not to reproduce, copy, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute, sell, trade, exploit or use for any commercial or other purposes, any portion of, or any access to:

  2.2.1 any Service;
  2.2.2 the Site;
  2.2.3 any materials, information, news, advertisements, listings, pricing, data, input, text, songs, audio, video, pictures, graphics, software, blogs, forums, message boards, broadcasts, comments, suggestions, ideas and other content, that is made available on or via the Site or Services (collectively, “Content”),
except, to the extent permitted, with the prior written consent of ChateauAsia or unless expressly permitted in these Terms of Use.

2.3 Without prejudice to the generality of Clause 2.1, you agree not to reproduce, display or otherwise provide access to the Site, Services or Content, for example through framing, mirroring, linking, spidering, scraping or any other technological means (including any technology available in the future), without the prior written permission of ChateauAsia.

2.4 The Site, and all Content are the copyrighted work of ChateauAsia or our content or software providers, and ChateauAsia reserves and retains all rights in the Site and Content.

2.5 You may not decompile, reverse engineer or otherwise attempt to discover the source code or any Content, except under the specific circumstances expressly permitted by law or ChateauAsia in writing.

2.6 You may not hack into, interfere with, disrupt, disable, over-burden or otherwise impair the proper working of the Site, Services or our servers, which shall include but is not limited to denial-of-service attacks, spoof attacks, session hacking, sniffing, tampering, spamming, reverse engineering or reprogramming.

3 Account Information

3.1 To access certain parts of the Site or Services, you will be required to sign-up for an account with ChateauAsia (“Account”) and select a user name ("User Name") and password ("Password").

3.2 You are solely responsible for safeguarding and maintaining the confidentiality of your User Name and Password. You agree not to:

  3.2.1 share or permit others to use your Account or Password; or
  3.2.2 assign or transfer your Account to any other person or entity.

3.3 You shall be bound by and responsible for all communications and online activity transmitted or conducted through the use of your Account. ChateauAsia shall have no responsibility or liability for any loss, damage, cost, expenses, or liabilities arising as a result of or in connection with the wrongful or fraudulent use of your Account. If you are aware of any actual or suspected unauthorised use(s) of your Account, or loss, theft, or unauthorised disclosure of your Password, please promptly notify us at:

3.4 Each household or delivery address may only register one (1) Account. Multiple Account(s) registering the same delivery address may be permitted at our sole discretion.

3.5 Please provide accurate, complete, and up-to-date information required for your Account. You may at any time change or update your Account information by logging in to the Site.

3.6 Where a delivery address is associated with multiple Account(s) without our written authorisation, or fraudulent or wrongful use of an Account is detected or suspected, we reserve the right at our sole discretion and without liability, and without prejudice to our other rights and remedies under this Agreement or at law, to immediately:

  3.6.1 cancel any orders placed through such Account(s);
  3.6.2 cancel or invalidate any credits or discount vouchers, coupons or codes awarded to or used by such Account(s);
  3.6.3 prohibit such Account(s) or persons from participating in any promotions, contests or surveys of ChateauAsia; and/or   3.6.4 merge, suspend and/or terminate Account(s).

4 Orders, Pricing & Payments

4.1 Delivery areas

At present, ChateauAsia delivers to most areas in mainland Singapore, but not certain areas. You may also contact us at to check on our delivery coverage. ChateauAsia will only process and accept orders within our delivery coverage.

4.2 Orders

 4.2.1 All orders made by you shall be deemed to be an offer made by you to purchase the selected product(s) and quantities set out in your order upon these Terms of Use. All orders shall be subject to acceptance by ChateauAsia. Processing of payment for an order shall not in itself constitute acceptance of the order by ChateauAsia, provided that where an order for any product(s) is rejected or cancelled by ChateauAsia, any payment made for such order shall be reversed or refunded by ChateauAsia in accordance with our prevailing refund policy at such time.
 4.2.2 All orders made by you are subject to stock availability. ChateauAsia reserves the right to cancel, amend or reject your order in whole or in part, at any time and without liability or compensation, where any product is out of stock, damaged or spoilt, or unavailable for any other reason.

4.3 Product Information, Pricing and Payment

  4.3.1 ChateauAsia endeavours to provide you with accurate and up-to-date pricing, product and promotional information. However, errors may sometimes occur and we do not guarantee that the pricing, images or other product or promotional information provided will be error-free, updated or complete. You agree that ChateauAsia shall not be liable for any errors in the pricing and product or promotional information listed on our Site or through our Services. The price to be paid by you shall be based on our prevailing selling price at the time we receive your order, which may or may not be correctly reflected on the Site, App or through our Services.
  4.3.2 If the actual price of any item ordered by you is higher than that reflected on the Site or through our Services, we will inform you and you will be given an option to confirm or cancel your purchase of such item based on the correct price. By confirming your purchase, you authorise us to charge the additional amounts to you. If you elect to cancel the purchase, we will reverse or refund payment for such item in accordance with our prevailing refund policy at such time. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
  4.3.3 Payment for all orders shall be made in Singapore dollars.
  4.3.4 We accept payment for orders by MasterCard, Visa and Paypal only. Kindly note that Paypal currently accepts MasterCard, Visa, American Express and Discover cards, and the credit/debit cards and payment methods accepted by Paypal is subject to change.
  4.3.5 By placing your order, you authorise us to transmit information or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation, to protect you and us from fraud, and to enable us to arrange delivery of your order to your nominated delivery address.

5 Promotions, Voucher Codes and other privileges and programmes

5.1 From time to time ChateauAsia may run promotions, contests, surveys, privileges and other programmes, subject to additional terms and conditions which can be found on the Site and are hereby incorporated by reference into these Terms of Use.

5.2 Promotions, contests, privileges and programmes are only valid for the time period specified by ChateauAsia.

5.3 The following terms shall apply to the use of credits, vouchers, coupons and codes (“Voucher Codes”):

  5.3.1 Each Voucher Code is only eligible for a single use and is only valid for the time period specified by ChateauAsia unless specified otherwise.
  5.3.2 The Voucher Codes may only be redeemed by purchasing certain products from ChateauAsia during the applicable validity period. Unless otherwise stated, Voucher Codes do not apply to the following:
    (i) delivery charges.
  5.3.3 Use of any Voucher Code must be indicated at the time of checkout, and all information required by ChateauAsia must be provided. No retroactive use of the Voucher Code is permitted.
  5.3.4 Voucher Codes cannot be used in conjunction with any other promotion, voucher, coupon, code or offer, including but not limited to discounted sale items, unless otherwise stated.
  5.3.5 A minimum spend may be required before use of the Voucher Code is permitted.
  5.3.6 Voucher Codes cannot be refunded, redeemed or exchanged for cash.
  5.3.7 Resale, transfer and sharing of Voucher Codes are strictly prohibited. In spite of the above, gift vouchers, if offered by ChateauAsia, may be purchased by you and given to others.
  5.3.8 No reproduction, alteration, adaptation, tampering, distribution, publication, broadcast or other communication or dissemination of Voucher Codes is allowed.
  5.3.9 Voucher Codes are non-replaceable if lost, stolen, destroyed, duplicated, tampered with or otherwise misappropriated or fraudulently used.
  5.3.10 ChateauAsia reserves the right to verify the validity of any Voucher Code and to declare null and void, any Voucher Code which in our opinion has been stolen, duplicated, tampered with, or which is suspected to have been misappropriated or fraudulently obtained or used.
  5.3.11 ChateauAsia reserves the right to vary or impose such other terms and conditions as we deem appropriate from time to time by posting the varied terms and conditions on the Site or through the App.

5.4 Where any free gift is offered as part of a promotion, the free gift is offered on a “first come first serve” basis and while stocks last basis. No cash will be offered in lieu of the gift.

5.5 Where you are permitted to return any product to ChateauAsia for a refund and such product was originally purchased under a promotion or discount, you will only be refunded the amount that you originally paid for such product. Where the promotion or discount had applied to the entire order, we will refund you the selling price of the returned product less the promotion or discount applied to the returned product on a pro-rata basis. Further, any free promotional gift given with an order must also be returned if you are returning the product(s) to which the gift related.

5.6 ChateauAsia’s decision on all matters relating to promotions, discounts, Voucher Codes and other privileges is final and binding.

5.7 ChateauAsia reserves the right to discontinue any promotion, discount, Voucher Code programme, contest, privileges or programme at any time without notice or liability.

6 Deliveries

6.1 Delivery slots are subject to availability.

6.2 Bulk orders may be subject to a different delivery cost and may require a longer delivery time to be fulfilled. “Bulk order” means an order for any product that comprises quantities of beyond 48 units, unless otherwise stated in writing by ChateauAsia. Please contact us at to place a bulk order.

6.3 ChateauAsia will endeavour to deliver the products to your delivery address within the delivery time frame selected by you, but does not and cannot guarantee that the delivery time frames will be met as there may be factors outside of our control which may result in early or delayed deliveries. You agree that ChateauAsia shall not be liable for any deliveries made outside the delivery time frame.

6.4 Please notify ChateauAsia immediately of any change to your delivery address, date or time of delivery, or contact number. Any changes in the delivery address or date or time of delivery after the submission of your order may incur an administrative charge of S$10.00.

6.5 Where you specifically instruct ChateauAsia to leave your delivery outside the door of the specified delivery address, such delivery shall be at your sole risk and you accept all liability and risk of loss, theft and damage. For all other deliveries, please arrange for someone to receive the delivery and sign off the delivery invoice or device.

6.6 Please ensure a person of 18 years of age or older with appropriate identification is present to take delivery of the alcoholic drinks or other items. Chateauasia reserves the right not to deliver any age-restricted product to anyone who is, or appears to be under, the age of 18 years old, and to charge the Customer an additional re-delivery fee of S$10.00.

6.7 If an order is cancelled, or if no one is at the delivery location to receive the order during the chosen delivery slot, ChateauAsia reserves the right to reschedule or cancel the delivery and charge you a re-delivery or cancellation fee of S$10.00.

6.8 If there is any damaged or incorrect product (s) (including delivery of additional product(s) not ordered by you), please contact us within 24 hours at ChateauAsia at its sole discretion, will offer a replacement or refund of the damaged or incorrect product(s), or arrange for the re-delivery, collection and/or return of the incorrect product(s).

7 Intellectual Property

7.1 The copyright, patents, trade marks, registered designs and all intellectual property rights in the Services, the Site and all Content shall vest in and remain with ChateauAsia and its licensors.

7.2 The trademarks, logos and service marks ("Marks") displayed on this Site are the property of ChateauAsia and other third parties, and all rights to the Marks are expressly reserved by ChateauAsia and relevant third parties. You are not permitted to use the name of ChateauAsia or any Marks, including in any advertising or publicity or as a hyperlink, without the prior written consent of ChateauAsia or such third party.

7.3 The domain name on which the Site is hosted on is the sole property of ChateauAsia and you may not use or otherwise adopt a similar name for your own use.

8 Comments, Feedback and Other Information

8.1 You may provide or submit comments, feedback, suggestions and other content or information (collectively, “Comments”) so long as the content is not illegal, criminal, immoral, inappropriate, hateful, obscene, defamatory, offensive, violent, abusive, political, religious, infringing or disrespectful in nature, and does not consist of or contain software viruses, solicitation or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a Comment. ChateauAsia reserves the right (but not the obligation) to review, remove or edit such content.

8.2 You hereby grant ChateauAsia a non-exclusive, royalty-free, perpetual, irrevocable and sub-licensable licence to use, reproduce, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute and exploit any Comments that you provide or publish through or in relation to the Site, for any purpose as ChateauAsia may require at its sole discretion. You further agree that ChateauAsia may use and publish your name in connection with such Comments.

8.3 If you have any questions or concerns about these Terms of Use or any issues raised in these Terms of Use or on the Site please contact us at

9 Disclaimers & Limitations

9.1 While we make every effort to ensure that the Site, Services and all Content is accurate and complete, we provide the Site, Services and Content on an ‘as is’, ‘as available’ basis only without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, ChateauAsia disclaims all warranties, express or implied, including, but not limited to, implied warranties of satisfactory quality, merchantability or fitness for a particular purpose, compliance with description, or the warranty of non-infringement. Without limiting the foregoing, ChateauAsia does not warrant that the functions contained in or access to the Site, Services, Content or other content will be timely, uninterrupted or error-free or without omission, that defects will be corrected, or that the Site,Services, or Content are free of viruses or other harmful components, or that the download, installation or use of the App or any Content in or with any device will not affect the functionality or performance of the device. ChateauAsia does not warrant or make any representations regarding the use or the results of the use of the Content, the Services, the Site or the App in terms of their correctness, accuracy, completeness, reliability, or otherwise.

9.2 You agree that:

  9.2.1 ChateauAsia shall be entitled at any time, at its sole and absolute discretion and without prior notice, to add to, vary, terminate, withdraw or suspend the operation of the whole or any part or feature of the Site or Services without assigning any reason; and
  9.2.2 access to or the operation of the Site and/or the Services may from time to time be interrupted or encounter technical or other problems and may not necessarily continue uninterrupted or without technical or other errors, and in any such event, ChateauAsia shall not be liable for any loss, liability or damage which may be incurred as a result.

9.3 In no event shall ChateauAsia be liable to you for any damages, losses, expenses, liabilities under any causes of action (whether in contract or tort including, but not limited to negligence, or otherwise) caused through the use of, or the inability to use, the Services, the Site, Content or any other website or device. In the event that ChateauAsia is liable for damages despite the foregoing provision, you agree that ChateauAsia’s aggregate liability to you for any and all causes of action in relation to:

  9.3.1 any order, sale or delivery of any product by ChateauAsia under these Terms of Use shall not exceed the price of the product giving rise to such claims; and
  9.3.2 in all other cases (including any use of the Site, or Services), shall not exceed S$1.

9.4 In no event shall ChateauAsia be liable for any indirect, special, consequential, or incidental damages that result from the Services, Site or Content, or your use of, or the inability to use, the Services, Site, Content or any other website or device, even if ChateauAsia or a ChateauAsia authorised representative has been advised of, or should have foreseen, the possibility of such damages.

9.5 You agree that the above exclusions and limitations of liability enable the Services and the Content to be provided by ChateauAsia at either reasonable costs or no costs to you

10 Linked Sites

10.1 ChateauAsia may provide links, plug-ins, widgets or other connections to other sites ("Linked Sites") that may be of relevance and interest to users. ChateauAsia has no control over, and is not responsible for the content on or obtained through the Linked Sites or for any damage you may incur from the Linked Sites (including any virus, spyware, malware, worms, errors or damaging material contained in the Linked Sites) or the availability, accuracy or reliability of any of the Linked Sites. You hereby agree to assume all risk arising from the use of the Linked Sites and hereby irrevocably waive any claim against us with respect to the Linked Sites. ChateauAsia does not endorse, recommend or guarantee any of the Linked Sites, and ChateauAsia expressly disclaims all liabilities and responsibilities arising in relation to any Linked Sites.

11 Security & Privacy

11.1 ChateauAsia recognises the importance of keeping your personal information and data secure and private. To understand our security and privacy policies and practices, please read our Privacy Policy

11.2 Please do not submit any personal information or data without first reading our Privacy Policy which explains our data use and privacy practices in detail.

12 Suspension & Termination

12.1 You agree that ChateauAsia has the right in its sole and absolute discretion and without notice or liability to:

  12.1.1 restrict, suspend, or terminate your access to all or any part of the Site or Services; and/or
  12.1.2 terminate, deactivate or suspend your Account, delete your Account and all related information and files in your Account, without assigning any reason.

12.2 Without prejudice to the generality of the above, ChateauAsia reserves the right to deactivate your Account if it has been inactive for a period of 10 years or more, or if you are in breach of any of our Terms of Use.

13 Notification of Infringement

13.1 ChateauAsia reserves the right to investigate notices of copyright, trademark and other intellectual property infringement (“Infringement”) in respect of the Site, Services or Content (“Infringing Material”) and take appropriate action. If you believe that your work has been used or copied in a way that constitutes copyright infringement and such infringement is occurring on the Site, or Services, please notify ChateauAsia in writing immediately in the form and containing the information prescribed by the Singapore Copyright Act (Cap. 63) (“Infringement Notice”).

13.2 All Infringement Notices shall be sent to ChateauAsia addressed as follows:

10 Anson Road #31-01
International Plaza
Singapore 079903
Attn: Director

13.3 ChateauAsia will duly consider all Infringement Notices submitted in the above manner. In return, you agree that you shall not take any legal action or exercise any legal remedy you may have against ChateauAsia in respect of any Infringing Material, unless you have first given ChateauAsia the Infringement Notice and sufficient opportunity to remove the Infringing Material, and thereafter ChateauAsia refuses or fails to remove the Infringing Material within a reasonable time. Where ChateauAsia removes the Infringing Material in response to your Infringement Notice, you agree not to exercise and you hereby waive, any right of action against ChateauAsia under applicable law which you may have in respect of any Infringing Material appearing on the Site prior to such removal by ChateauAsia.

13.4 You acknowledge and agree that ChateauAsia has no control and cannot undertake responsibility or liability in respect of Infringing Material appearing on or through Linked Sites or other third party sites.

14 Jurisdictional Issues

14.1 The Site and Services are meant for use by residents of Singapore only. ChateauAsia makes no representation that the Services and Contents of the Site are appropriate or available for use in your location. Those who choose to access this Site from any location do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

15 Indemnity

15.1 You agree to indemnify and hold ChateauAsia, and its officers, agents, partners, and employees, harmless from all claims, demands, actions, proceedings, liabilities (including statutory liability and liability to third parties), penalties, and costs (including without limitation, legal costs on a full indemnity basis), awards, losses and/or expenses, due to or arising out of:

  15.1.1 any use of the Site or any Service;
  15.1.2 your connection to the Site;
  15.1.3 your breach of any terms and conditions of these Terms of Use;
  15.1.4 your violation of any rights of another person or entity; or
  15.1.5 your breach of any statutory requirement, duty or law.A

16 Severability

16.1 If any provision of these Terms of Use is found to be illegal, void or unenforceable under any law that is applicable hereto or if any court of competent jurisdiction in a final decision so determines, these Terms of Use shall continue in force save that such provision shall be deemed to be deleted.

17 Relationship of Parties

17.1 Nothing in these Terms of Use shall constitute or be deemed to constitute an agency, partnership or joint venture between ChateauAsia and you and neither party shall have any authority to bind the other in any way.

18 Waiver

18.1 No waiver of any rights or remedies by ChateauAsia shall be effective unless made in writing and signed by an authorised representative of ChateauAsia.

18.2 A failure by ChateauAsia to exercise or enforce any rights conferred upon us by these Terms of Use shall not be deemed to be a waiver or variation of any such rights or operate so as to bar the exercise or enforcement thereof at any subsequent time or times.

19 Force Majeure

19.1 No party shall be liable for any failure to perform its obligations under these Terms of Use if the failure results from a Force Majeure Event (defined below), provided always that whenever possible, the affected party will resume that obligation as soon as the Force Majeure Event occasioning the failure ceases or abates.

19.2 For purposes of these Terms of Use, a “Force Majeure Event” is an event which is a circumstance or event beyond the reasonable control of a party, and which results in the party being unable to observe or perform on time an obligation under these Terms of Use. Such circumstance or event shall include strikes, lockouts, industrial action or labour disputes, riots, civil unrest, war or threat of war, criminal or terrorist acts, government action or regulation, telecommunication or utility failures, power outages, fire, explosion, storm, flood, natural physical disasters, epidemic, quarantine restrictions, disruption to supply lines, and general failure or impossibility of the use of aircraft, shipping, aircraft, motor transport or other means of public or private transport, or political interference with the normal operations of any party.

20 Governing Law & Jurisdiction

20.1 These Terms of Use and all matters relating to your access to, or use of, the Site and the Services shall be governed by and construed in accordance with the laws of Singapore including without limitation the provisions of the Singapore Evidence Act (Chapter 97) and the Electronic Transactions Act (Cap. 88), without giving effect to any principles of conflicts of law.

20.2 You hereby agree to submit to the non-exclusive jurisdiction of the Singapore courts.

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